BOOK A TABLE
Call us: 07895910769
Call us: 07895910769
CANCELLATION POLICY
We are a small pub and when people don't show or cancel late, preventing other bookings, it really impacts our guests and our business. Here's our T&C's for booking a table;
All Bookings
All bookings are required to provide credit card details to secure the reservation. These details are securely stored by a third party payment system (Stripe) via the online booking system (ResDiary) and once input these details cannot be accessed by the Horse and Groom staff.
All bookings are required to provide credit card details to secure the reservation. These details are securely stored by a third party payment system (Stripe) via the online booking system (ResDiary) and once input these details cannot be accessed by the Horse and Groom staff.
- All bookings must be re-confirmed 24 hours in advance (via Resdiary). Should a confirmation email not be received please note the pub will endeavour to make a courtesy call prior to confirm the reservation.
- Guests cancelling less than 24 hours before your scheduled reservation will be charged £30 per person. Guests who do not contact the restaurant and do not honour the booking will be charged £50 per person. Any charges will be taken from the credit card provided at the time of booking without further notice.
- For special days/events, we require 14 days notice, any cancellations within 14 days will be charged at a full price. All cancellations must be made in writing and sent to [email protected]
